Legal
Effective date: August 2, 2026
See also: Terms of Service
Davis Rural Broadband Inc. (“DRB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, purchase products, or use our internet service.
By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services.
We collect information you provide directly, information generated automatically through your use of our services, and information from third-party payment processors.
When you create an account, make a purchase, or contact us, we may collect:
• Name, email address, and phone number;
• Billing address and shipping address;
• Payment information (handled securely by Square — we do not store full credit card numbers);
• Account credentials (encrypted password hashes);
• Support inquiries and correspondence;
• Service address and coverage verification data.
When you use our website and services, we automatically collect:
• Device information (browser type, operating system, screen resolution);
• IP address and approximate geographic location (derived from IP for coverage verification and fraud prevention);
• Usage data (pages visited, time spent, referral sources, feature interactions);
• Cookies and similar technologies (see Section 7 below);
• Network performance data (speed test results, latency measurements, signal metrics) when you voluntarily run tests from your account dashboard.
We use your information for the following purposes:
• To provide, activate, and maintain your internet service;
• To process payments, manage billing, and handle refunds;
• To verify service availability at your address;
• To communicate with you about your account, service updates, and support requests;
• To improve our website, network, and customer experience;
• To detect and prevent fraud, abuse, and security threats;
• To comply with legal obligations and respond to lawful requests.
We do not sell your personal information. We share information only in the following limited circumstances:
• Service Providers: We share data with trusted third parties who help us operate our business, such as Square (payment processing), Supabase (data hosting and authentication), and our email delivery provider. These providers are contractually bound to use your data only for the services they perform for us.
• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, subject to the same privacy protections.
We implement commercially reasonable technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted password storage, and access controls.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing service, complying with legal obligations, resolving disputes, and enforcing our agreements.
If you close your account, we will delete or anonymize your personal data within a reasonable time, except where retention is required by law or necessary for legitimate business purposes (e.g., fraud prevention, financial record-keeping).
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and understand how visitors interact with our site.
Types of cookies we use:
• Essential Cookies: Required for the website to function (e.g., authentication, security);
• Analytics Cookies: Help us understand website usage and improve our services;
• Preference Cookies: Remember your settings and preferences (e.g., language, display).
You can manage cookie preferences through our Cookie Policy page or your browser settings. Disabling essential cookies may affect website functionality.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you;
• Correction: Update or correct inaccurate information through your account dashboard;
• Deletion: Request deletion of your personal data, subject to legal retention requirements;
• Opt-Out: Unsubscribe from marketing emails using the link in any promotional message;
• Portability: Request your data in a commonly used, machine-readable format.
To exercise these rights, contact us using the information in Section 10. We will respond within 30 days.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
Our website may contain links to third-party websites or services (e.g., social media platforms, coverage maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our services are designed for customers in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with the updated effective date. For significant changes, we will notify you by email or through a prominent notice on our website.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
• By phone: (724) 638-7310 or toll-free (800) 804-5189
• By mail: Davis Rural Broadband Inc., 6 S High St, Greenville, PA 16125
• Online: davisbroadband.com/contact
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We’re currently updating our customer portal to bring you a better experience. If you need to update your address or payment information, please call the office at (724) 638-7310.
